Terms of Service
Last updated: September 16, 2026
1. Agreement
These terms govern use of the Shop Loyalty platform (shoployalty.app and its app) operated by StreamlineSMB ("we", "us"). Merchants ("Businesses") subscribe to run loyalty programs; their customers ("Members") use the app to participate. By using Shop Loyalty you agree to these terms.
2. Accounts
Businesses are responsible for their accounts, staff logins, and the content of their programs. Members are responsible for the accuracy of the information they provide. Keep passwords confidential; tell us immediately about unauthorized use.
3. Subscriptions and billing
Business subscriptions are billed per the plan agreed with us (pricing confirmed at signup). Unless stated otherwise, subscriptions renew monthly and can be canceled any time; cancellation stops the next renewal. Amounts already paid for the current period are not refunded except where required by law.
4. Member data and programs
Businesses are the data controller for their members' personal information; we process it on their behalf to run the platform. Businesses agree to use member data only for their own loyalty program, to follow applicable privacy laws, and to honor member deletion and opt-out requests. We may refuse or remove program content that is unlawful, abusive, or misleading.
5. Rewards and promotions
Rewards, points, punch offers, giveaways, and contests are offered by the Business, not by us. We provide the tools; each Business decides its own offers, rules, and winner selection. We are not responsible for a Business's fulfillment of its own rewards.
6. Acceptable use
- Don't use Shop Loyalty for unlawful purposes or to harass anyone.
- Don't scrape, resell, or extract member data outside your own program.
- Don't attempt to access other businesses' data or disrupt the service.
- Members: one membership per person per business; don't automate or fake check-ins.
7. Service availability
We work hard to keep Shop Loyalty available, backed up, and secure, but we provide it "as is" without warranties of uninterrupted service. We may maintain, update, or discontinue features; material changes to paid plans will be communicated in advance.
8. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim relating to Shop Loyalty is limited to the amounts you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, including lost profits or goodwill.
9. Termination
Either party may end this agreement: Businesses by canceling their subscription, us by notice for material breach. On termination, Business data is available for export for 30 days, then deleted per our retention policy.
10. Governing law
These terms are governed by the laws of the State of Florida, USA.
11. Contact
StreamlineSMB · Broward County, FL · [email protected]